Roulette App Support

Email contact@amentilabs.com for help with the Roulette app. Amenti Labs LLC publishes Roulette.

Include:

• Your app version, device model and iOS or iPadOS version.
• What you were trying to do, the steps you took and the exact error message.
• A screenshot with personal and payment details hidden, if it helps.

Keep passwords, recovery credentials, full receipts and payment details out of your first message.

Keep the original device and its app data while investigating a missing wallet or session. Avoid reinstalling the app or resetting the device before checking recovery.

Ordinary play works offline. Purchases, online wallet backup and Game Center updates need their respective services. Tell us whether the problem happens offline, online or both. If the app reports unreadable storage, send the exact message before changing its files.

In Roulette, open Settings, find the Roulette Pro section and tap Restore purchases. Use the Apple Account that made the subscription purchase. If no active subscription is found, check your Apple subscriptions.

Pro grants feature access. It does not add wallet chips. Apple explains what can be restored; consumed chip packs are not restored as new purchases. Recovery of an existing saved wallet follows the separate steps below.

In Roulette, open Settings, find the Roulette Pro section and tap Manage subscriptions. You can also open your device's Settings > your name > Subscriptions, choose Roulette and use the cancellation option if available. See Apple's cancellation instructions.

For a refund request, use Apple's Report a Problem service and refund instructions. Apple decides eligibility. Deleting the app or its online wallet does not cancel a subscription.

Chip packs add consumable practice chips separately from Pro. The app verifies delivery against the wallet used for the purchase and retries unfinished deliveries.

Keep that wallet open on its active device and connect to the internet. If the app says a purchase is awaiting approval or delivery is pending, retain its exact message. If chips remain missing, email support with the pack name, approximate purchase time, app version and error. Do not buy another pack to troubleshoot the first one.

Open Settings > Privacy & data > Recover chips, then choose Review wallet. Review the saved balance before confirming a move to this device. To include offline play from another device, let its backup finish there first.

Recovery needs the random credential saved in Keychain, a successful online backup and an available service. iCloud Keychain recovery is best effort. A lost or reset device may lose the credential needed for recovery. Wallet balances are not combined, and only one device can update a wallet at a time.

Turn off Share gameplay analytics in Settings to stop new gameplay events and clear unsent events. This does not disable wallet backup or Superwall measurement.

For online wallet deletion, use Settings > Privacy & data > Delete saved wallet on the linked device and confirm. Local chips remain. Limited purchase ownership records stay to prevent duplicate credits; deletion does not cancel Pro or remove exported files. Read the Roulette App Privacy Policy for retention, providers and data requests.

Send feature requests to contact@amentilabs.com. For a guide or tool correction, include the page URL, selected wheel, bet or stake, and the result you expected. A source or calculation helps us check it.

You can also read the app privacy policy, app terms and how to play guide.